Privacy Policy

Last updated: [June 2025

1. Introduction

This Privacy Policy describes how we, PIB – Pferde in Balance (“we”, “us”, or “our”), collect, use, and protect your personal data in accordance with the EU General Data Protection Regulation (GDPR).

We take the protection of your data seriously and only collect personal information to the extent necessary to provide and improve our services.

2. Who We Are

PIB – Pferde in Balance
Owner: Carolin Moldenhauer
Location: Artzbergweg 4, 40882 Ratingen
Email: pferdeinbalance@gmail.com
Website: www.pferdeinbalance.com

3. What Data We Collect

We may collect and process the following categories of personal data:

Name, email address, and other contact information
Account data for membership login and billing
Payment information via PayPal (we do not store card data)
Videos and content you upload voluntarily (for coaching feedback)
Communications via email, Messenger, or website forms
Website usage data (through cookies and analytics tools, e.g. Wix Analytics)

4. Purpose of Processing

Your data is collected for:

Managing memberships and user accounts
Providing personalized coaching and video feedback
Handling payments and invoices
Sending updates and communication
Maintaining website functionality and security

5. Legal Basis for Processing

We process your data based on:

Art. 6 (1)(b) GDPR: for the fulfillment of our contract with you (e.g., membership)
Art. 6 (1)(c) GDPR: to comply with legal obligations (e.g., invoicing)
Art. 6 (1)(a) GDPR: based on your consent (e.g., newsletter, video sharing)
Art. 6 (1)(f) GDPR: for legitimate interest (e.g., site improvement, fraud prevention)

6. Third-Party Services

We use third-party services that may process your data:

Wix.com Ltd. (website hosting and infrastructure)
PayPal (payment processing)
Facebook / Meta (if you join the Messenger group)
YouTube (if you provide a linked YouTube account for videos)

Each provider complies with their own privacy policy and may be located outside the EU. We ensure appropriate safeguards for international data transfer.

7. Cookies and Analytics

Our site uses cookies to enhance user experience and track analytics. Upon first visit, you will be asked to accept or manage cookies. For more information, see our [Cookie Policy].

8. Data Retention

We retain your data for as long as necessary to provide our services or meet legal obligations. You may request deletion at any time, provided no legal retention periods conflict.

9. Your Rights

As a data subject under GDPR, you have the right to:

Access your data
Rectify inaccurate data
Erase your data (“right to be forgotten”)
Restrict processing
Data portability
Object to processing
Withdraw consent at any time

To exercise any of these rights, contact us at [Your Email Address].

10. Contact

If you have questions about this Privacy Policy or your data, contact:

Carolin Moldenhauer
Email: pferdeinbalance@gmail.com